Learn about our store policies

Warranties

New recumbent warranties are based on the manufacturers’ policy, but never less than 1 year on frame and components. Your purchase includes a warranty inspection within 90 days of purchase. We strongly encourage new owners to ride a couple hundred miles, then schedule a free service appointment for their new recumbent so we can re-tighten cables, re-lube components and make any comfort adjustments.

Pre-owned recumbents – unless specified otherwise on the sales receipt, pre-owned recumbents are warrantied against defect for 90 days on frame and components (because exact replacement may not be available, RPDX may repair or refund its discretion).

As part of your purchase we will keep a record of the frame number and all additional parts on your bike. If your bike/trike is stolen, we can keep an eye out for it and provide with a copy of your invoice and frame number for the police report and insurance.

Components, including, but not limited to, derailleurs, brakes, brake parts are subject to the terms and conditions of individual manufacturer’s warranties with which RPDX complies.

Returns

New recumbents may be returned within 3 business days of payment provided our staff determines it is in unridden condition.

  • All pre-owned bike sales are final.
  • Tire, tube, helmet and component sales are final.
  • Special orders and customized items are non-refundable.
  • Unopened stock accessory items with proof-of-payment may be returned within 7 calendar.
  • All sale items – except new recumbent bikes and trikes as provided above are final

Repair Estimating

Repair estimates are provided in-store (sorry, we can’t guess over the phone). Only repairs that impact your immediate riding safety can be guaranteed to be addressed on walk-in basis, but we will always do our best to accommodate you. For all other work, we will write up a work description and ask you to leave your bike for our mechanic to examine. Our repair estimates are based on $80.00 per mechanic hour with a 1/3-hour minimum charge. If you needed just one more incentive to buy your recumbent here, bikes/trikes purchased from RecumbentPDX receive a 20% discount on labor rates! We will provide a prompt estimate of price and scheduling and keep you updated once the repair work begins. We use both email and cell texting to ensure prompt communication. Please make sure we have the correct contact information for you. Our mechanics will call or email you when you repair is ready for pick up.  RPDX has very limited storage, so please pick up your repair promptly.  Completed repairs left for more than 30 days are considered abandoned and will be sold for the cost of the repair.

Weekend Scheduling

During busy weekend hours our mechanics will only be available for accessory installs, fittings and emergency repairs. If you are traveling to Portland to have your recumbent bike or trike repaired, please schedule an appointment in advance.

Parts and Special Orders

We stock most repair parts for the manufacturers we represent. We are able to special order stock items at your request.As noted in our RETURNS above, all non-stock orders and associated special order charges must be pre-paid and are non-refundable.

We’re a local shop based in Portland, Oregon. We are not set up for internet sales or mail-order shipping. If you have a local recumbent store, please support that vital resource. If you don’t, come visit us in the lovely Rose City. We promise to make it worthwhile